Shipping

Every ZERN order is prepared with care.

Processing times vary depending on the product and will be displayed when available on the product page or during checkout.

Once an order ships, tracking information will be sent to the email address provided during checkout when tracking is available.

Shipping times are estimates and are not guaranteed.

ZERN is not responsible for carrier delays outside of our control.

International customers may be responsible for customs duties, taxes, VAT, brokerage fees, or other import charges imposed by their country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

If your order arrives damaged, photograph the packaging and item immediately and contact ZERN through the Contact page with your order number and photographs.